We aim to dispatch all orders on the same day (if ordered before 3pm). Please note however, in times of high demand this could take longer. If you have an urgent need to receive your order sooner please use one of the express delivery options, such as Special Next Day Delivery or Royal Mail Signed For 1st Class. All other packages are generally sent in standard 2nd class packet post with Royal Mail. Generally speaking your order will arrive with you 1-3 working days after it has left our premises (1st class) or 2-3 days (2nd lass). We have found that most of our orders sent using standard delivery actually arrive next day within the mainland UK.
DELIVERY OPTIONS WITHIN THE UK:
Includes Northern Ireland & Isles. Prices subject to change depending on current postal rates.
- Click & Collect - We offer a local click & collect service from our 3 shops, in St. Ives, St. Neots & Biggleswade. Order your items online, choose either 'Click & Collect - St. Ives', 'Click & Collect - St. Neots', or 'Click & Collect - Biggleswade' at the checkout and pay for your items.
- Then, make your way down to the shop to collect:
- Vaper Trails St. Ives - 19c East Street, Saint Ives, Cambridgeshire, PE27 5PD | 01480 700016
- Vaper Trails St. Neots - 26 High Street, Saint Neots, Cambridgeshire, PE19 1JA | 01480 700110
- Vaper Trails Biggleswade - 87 High Street, Biggleswade, SG18 0LA | 07515 374624
- We aim to have all Click & Collect orders ready within 15 minutes of you placing your order.
- First Class Signed For - (Royal Mail) – A standard first class service offered in the UK by Royal Mail, normally next day from shipping date. Delivery is expected between 1 to 3 working days, however please allow up to 10 working days - £3.25.
- Second Class - Standard Second Class Packaged Post (Royal Mail) – A standard second class service offered in the UK by Royal Mail, normally 2 working days from shipping date. Delivery is expected between 2 to 3 working days, however please allow up to 10 working days - £2.75.
- Special Next Working Day Delivery - A next working day courier service when your order is received before 6pm Monday - Friday - £4.99.
- Special Saturday or Sunday Courier Delivery - Have your order delivered on Saturday when you order before 6pm Friday - £9.99.
If you’re shopping with us online or over the telephone, then you’ll be pleased to hear that you are covered by the Distance Selling Regulations. These have been established to make sure you have an opportunity to cancel your order if the goods aren’t what you expected. After all, we all make mistakes from time to time.
You have the right to cancel your order at any time, up to 14 days after the day you receive it. But, you must tell us straight away if you wish to do this.
You must take good care of the items while they’re in your possession; they must be returned to us in a resalable condition. It is your responsibility to return the items to us, or to arrange collection of larger items. This needs to be done promptly at your cost.
Please note that refunds can be expected to be processed between 3-5 working days after you have cancelled your order.
These regulations don’t apply to anything that has been personalised or to intimate, perishable or time-critical goods.
Please note that we are unable to accept any returned e-liquids that have been unsealed or used in any way, as this would constitute a health and safety risk due to hygiene purposes.
Please note: Any sealed and unsealed items must be returned within 28 days of purchase.
19c East Street, Saint Ives, Cambridgeshire, PE27 5PD
Tel: 01480 700016
26 High Street, Saint Neots, Cambridgeshire, PE19 1JA
Tel: 01480 700110
87 High Street, Biggleswade, SG18 0LA
Tel: 07515 374624