We aim to dispatch all orders on the same day (if ordered before 2pm). Please note however, in times of high demand this could take longer. If you have an urgent need to receive your order sooner please use one of the express delivery options, such as Special Next Day Delivery. All other packages are generally sent out Tracked 24 Royal Mail. Generally speaking your order will arrive with you 1-2 working days after it has left our premises. We have found that most of our orders sent using standard delivery actually arrive next day within the mainland UK.
Delivery and Click & Collect OPTIONs:
- Click & Collect - We offer a local click & collect service from our store in St. Ives.
- Order your items online, choose Click & Collect - St. Ives at the checkout and pay for your items.
- Then, make your way down to the shop to collect: (Currently 11-2pm Monday-Saturday due to Covid-19)
- Vapertrails.uk - 19c East Street, St Ives, Cambridgeshire, PE27 5PD | 01480 700016
- We aim to have all Click & Collect orders ready within 30 minutes of you placing your order.
- Royal Mail 24 Tracked £4
- Royal Mail 48 Tracked £3
- Royal Mail Special Delivery before 1pm £7
- Free Royal Mail 24 Tracked with orders over £40
If you’re shopping with us online or over the telephone, then you’ll be pleased to hear that you are covered by the Distance Selling Regulations. These have been established to make sure you have an opportunity to cancel your order if the goods aren’t what you expected. After all, we all make mistakes from time to time.
You have the right to cancel your order at any time, up to 14 days after the day you receive it. But, you must tell us straight away if you wish to do this.
You must take good care of the items while they’re in your possession; they must be returned to us in a resalable condition. It is your responsibility to return the items to us, or to arrange collection of larger items. This needs to be done promptly at your cost.
Please note that refunds can be expected to be processed between 3-5 working days after you have cancelled your order.
These regulations don’t apply to anything that has been personalised or to intimate, perishable or time-critical goods.
Please note that we are unable to accept any returned e-liquids as this would constitute a health and safety risk due to hygiene purposes.
Please note: Any sealed and unsealed items must be returned within 28 days of purchase.
19c East Street, Saint Ives, Cambridgeshire, PE27 5PD
Tel: 01480 700016
26 High Street, Saint Neots, Cambridgeshire, PE19 1JA
Tel: 01480 700110
87 High Street, Biggleswade, SG18 0LA
Tel: 01767 601005